ShopSavvy has announced the release of Product Cloud 2.0, the latest iteration of its big-data platform that enables the shopping community’s members to find even more real-time pricing, inventory, reviews, photos, videos and other information for more than 20 million products. In field testing conducted by ShopSavvy, the app-maker says it is consistently displaying more local store [...]
Clay Zeigler
Posts by Clay Zeigler:
Cyber Monday Sets Record. Are We Surprised?
Americans spent the weekend shopping, increasingly online, so they surely left nothing for Cyber Monday, right? Well, plenty of outlets today are declaring Monday online shopping’s biggest day ever. IBM Digital Analytics Benchmark, which tracks e-commerce transactions from more than 500 retailers, said online sales on Monday were up 30 percent from Cyber Monday a [...]
Black Friday Shopping on Amazon — In Real Life
As shoppers decide whether to do their Black Friday shopping in a store or online, they’ll no doubt weigh the less-than-pleasant aspects of each experience. Some of the frustrations of paying for products online were parodied in Google Analytics in Real Life – Online Checkout, which has more than 650,000 views on YouTube. That video [...]
Report Details Social Media’s Impact on Customer Service
Remember the adage that a happy customer will tell one person and an unhappy customer will tell ten? Now, with social media, an unhappy customer can tell hundreds if not thousands of people instantaneously. The result is a new type of customer who expects real-time response to concerns and complaints and is quick to turn [...]
Sure There’s ‘Hubbub’ About Mobile Commerce; and Why Not?
Projections for retail channel revenue were the basis of an article by ZDNet’s Larry Dignan, who declared today that “mobile just isn’t much of a factor for retailers.” He said, “Shopping via a smart device will be less than 2 percent of retail revenue in 2016. So what’s the hubbub about?” I think all the [...]
Why Shopping Cart Abandoners Make the Best Customers
Despite the many improvements made to e-commerce websites over the past few years, shopping cart abandonment rates remain very high. But it turns out that customers who fill up their carts only to abandon them turn out to an online retailer’s very best customers. That’s because people who abandon carts are more likely to return [...]
Less-Fearful Retailers Still See Showrooming as a Fight
Some of the news coverage of a recent BDO survey of retail CFOs indicates that while some retailers are feeling less threatened by showrooming, they still think of terms of fighting the trend rather than using it to their advantage. This year’s BDO Retail Compass Survey of CFOs was the subject of a Thomson Reuters [...]
Checking in at Burberry’s New Flagship Store
While some online retailers try hard to mimic the in-store shopping experience, Burberry is headed in the opposite direction. The 156-year-old brand has opened one of the most futuristic stores in the world on Regent Street in London, and going inside is like walking into a fully online experience. Music, an emotional experience, a place [...]
These Retailers Remind Us That In-Store Experiences Still Matter
Las Vegas hotel-casino operators figured out a long time ago that shopping can transcend the transaction. They developed multisensory shopping centers to be their own attractions, with light shows, faux Euro street scenes, statues that come to life, and fashion shows. The point wasn’t the retail; it was to entice non-gamblers onto the property. Today, [...]
For Wal-Mart, Polaris Is the Bigger Deal
A lot is being written today about Wal-Mart’s testing of a mobile app that would help shoppers avoid its long checkout lines. And while I have a few questions about how that might work, there’s a bigger Wal-Mart story out there. The world’s largest retailer is getting into the search business, unwilling to cede that [...]