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    online retailing

    Black Friday Shopping on Amazon — In Real Life

    As shoppers decide whether to do their Black Friday shopping in a store or online, they’ll no doubt weigh the less-than-pleasant aspects of each experience. Some of the frustrations of paying for products online were parodied in Google Analytics in Real Life – Online Checkout, which has more than 650,000 views on YouTube. That video […]

    Black Friday and Beyond: 5 Shopping Tools for Happier Holidays

    More and more holiday shoppers are looking for inspiration online, according to the National Retail Foundation, which recently published a survey saying that 47.3 percent of consumers will look online for holiday gift ideas this year. Interestingly, that’s a higher percentage than the 45.2 percent who said they’d look for ideas in stores. Online shopping […]

    Is This the Death of Black Friday?

    Black Friday is a week away, and the news is full of stories anticipating retailing’s version of New Year’s Eve. But this year will be different – a lot different, I think – so much so that I wonder if Black Friday as we know it is dying. The designation of the day after Thanksgiving […]

    For 2012, Mobile Shopping’s Going Big Time

    There’s plenty of optimism about holiday sales this year, and why not? The convergence of online and in-store experiences continues to pick up speed. Retailers have recognized the huge opportunities in mobile retail. And the popularity of tablet computers has opened the way for a new wave of shoppers who never leave home. If 2011 […]

    What Are Smart Retailers Really Selling?

    Retail was founded on a very simple principle: to acquire and make available for people that which they could not easily or affordably obtain on their own. Thus, buying wholesale and selling retail was – and is today – a service to the community. Whether the true need of the consumer was convenience or access to […]

    Why Shopping Cart Abandoners Make the Best Customers

    Despite the many improvements made to e-commerce websites over the past few years, shopping cart abandonment rates remain very high. But it turns out that customers who fill up their carts only to abandon them turn out to an online retailer’s very best customers. That’s because people who abandon carts are more likely to return […]

    With BBYOpen, Best Buy Is Visible Across the Web

    Ian Kelly’s job is to help spread Best Buy’s formidable product catalog across the Internet, so please excuse him if he seems pressed for time. “We’re continually activating our new projects,” says Kelly, whose title is director of IT integration and service-oriented architecture. “So look at your watch. We just started a project. Look at […]

    Lessons from Australia: Back to the Future

    At this summer’s Online Retailer conference and expo in Australia, the biggest attitude difference that I saw between Australian and U.S. retailers emerged during a panel session at the event. The panelists spoke about a brick-and-mortar executive attitude that apparently is prevalent right now in Australia. The attitude can be summed up like this: “If […]

    Online Sales Now An Essential Element of Holiday Projections

    Online retailers got an early Christmas present from the National Retail Federation, which for the first time in its history released a holiday forecast for online sales. The NRF predicted holiday sales online will grow 12 percent over last year to as much as $96 billion. News outlets picking up that story delved into the […]

    Lessons from Australia: Life Without Amazon

    I had the privilege of spending a week this summer in Sydney, Australia, attending the Online Retailer conference and expo. I was really excited to go not least because it was my first opportunity to go to Australia, but also because I was very interested to get an on-the-ground glimpse of Australian retailing and how […]